Average Reviews:
(More customer reviews)I ordered these earrings directly through SuperJeweler.com because the site promised delivery by Xmas. They also promised emailed updates so I could track the progress of the delivery.
I placed my order a full week before Xmas. Aside from a single email confirming my purchase, I did not receive any notification that the order was shipped. Of course the order did not arrive by Xmas.
Needless to say, attempts to reach SuperJeweler.com by phone (at 11AM Xmas Eve) and website (at 11am and 4pm) went unanswered. As of today (Dec 27), I have still not heard from their Customer Service department... however I have received 2 emails asking me to buy more crap from their site.
The diamond earrings arrived a day late. Upon opening the box, my wife involuntarily commented "This one has a flaw". A GIGANTIC flaw that was easily seen in low light without the aid of any type of jeweler's ring or even glasses. Looking at the other earring, we saw two smaller flaws and perhaps a half-dozen chips. The diamonds do not come remotely close to the grading listed in the ad. I'm now suspicious if the "white gold" is even "white gold".
So, let's summarize: SuperJeweler took my money and then ignored me. The "Delivery by Christmas" promise was not met nor intended to be met. On the morning of Xmas Eve, they didn't answer their phone. The website's "Submit a message and we'll respond quickly" link is completely bogus. And the quality of the diamonds advertised do not match the gravel I received.
I should have paid attention to the reviews here on Amazon.com and avoided this company.
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